top of page
  • LinkedIn
  • Twitter

Privacy Policy

Last updated: 14 June 2025


Healing Grief with IADC ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit healinggriefwithiadc.com or engage our services, including online IADC therapy and related grief‑therapy resources.
 

1. Information We Collect

  • Contact & Booking Details – name, email address, phone number and preferred session times submitted via Calendly, contact forms or email.

  • Client Intake Information – health‑related details you choose to provide during screening calls or secure client questionnaires.

  • Payment Data – transaction identifiers processed through Stripe. (We do not store your full card number.)

  • Usage Data – IP address, browser type and pages visited, collected via Google Analytics, for site performance and SEO insights.

  • Cookies & Similar Technologies – small files that remember preferences, improve user experience and support marketing analytics. You can disable cookies in your browser settings.
     

2. How We Use Your Information

  1. Deliver Services – schedule sessions, provide Induced After Death Communication (IADC) therapy and send session reminders.

  2. Client Care & Wellbeing – tailor therapeutic approaches, respond to enquiries and provide follow‑up resources.

  3. Payments & Accounting – process fees, issue invoices and meet tax obligations.

  4. Site Optimisation & SEO – analyse visitor trends to improve content relevance for search terms such as online IADC therapy and grief therapy.

  5. Legal & Ethical Compliance – comply with Australian Privacy Act 1988 (Cth) and relevant professional regulations.
     

3. Lawful Basis for Processing (GDPR / International Visitors)

We rely on: (a) your consent (e.g., newsletter sign‑up); (b) contractual necessity (therapy delivery); (c) legitimate interests (site security, marketing analytics); and (d) legal obligations.
 

4. Sharing & Disclosure

We never sell your data. We share information only with:

  • Service Providers – Calendly, Google Workspace, Stripe and practice‑management tools, each bound by confidentiality agreements.

  • Regulatory or Legal Authorities where required by law or to prevent serious harm.
     

5. International Transfers

We serve clients worldwide. Your data may be stored on servers located outside Australia (e.g., United States). We use providers that employ industry‑standard safeguards (encryption, SOC II compliance).
 

6. Security

We implement SSL encryption, access controls and secure record‑keeping to protect your information. While no system is 100 % secure, we follow best‑practice guidelines for health data security.
 

7. Your Rights

Subject to local laws, you may request to:

  • Access, correct or delete personal information.

  • Withdraw consent for marketing emails.

  • Lodge a complaint with the OAIC (Australia) or your local regulator.

Contact hello@healinggriefwithiadc.com for any privacy‑related request.
 

8. Retention

Clinical records are retained for at least seven (7) years (or as required by law) and then securely destroyed.
 

9. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted here with a new “Last updated” date.
 

bottom of page